This Privacy Policy applies to all personal information collected by TRA Law Pty Ltd via the website located at www.tralaw.com.au or the provision of legal services.
1 What is “personal information”?
(a) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning. information or an opinion about an identified individual or an individual who is reasonably identifiable:
(i) whether the information or opinion is true or not and
(ii) whether the information or opinion is recorded in a material form or not.
(b) If information do not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
2 What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website or the nature of your dealings with us. The personal information which we collect and hold about you may include (without limitation): login credentials, email address, usernames, phone numbers and addresses.
3 How we collect your personal information
(a) We may collect personal information from you whenever you input such information into the website or communicate it to us.
(b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
4 Purpose of collection
(a) The purpose for which we collect personal information is to provide you with the best service experience possible.
(b) Your personal information may be exposed from time to time to maintenance and support personnel acting for us in the normal course of their duties.
(c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
5 Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
6 Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by the Solicitor Director and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7 Overseas transfer
Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction.
8 How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on: [email protected].